Privacy Policy coin88 – Player Data Protection

1. Introduction

Coin88 is fully committed to protecting the privacy of every player on our platform. We understand that your trust is the most valuable asset we hold, and that trust can only be maintained when you know exactly how your personal information is handled.

This Privacy Policy applies to all services offered by coin88, including the official website, mobile app, Live Casino games, Slot games, and all customer support functions. By continuing to use the coin88 platform, you consent to the data collection and processing practices described in this document.

2. Personal Information We Collect

Coin88 collects various types of information depending on how you interact with our platform. This information falls into two main categories:

A. Information you provide directly:

• Full name as per identity card or passport
• Date of birth and gender
• Email address and mobile number
• Current residential address
• Bank account or e-wallet information for deposit and withdrawal purposes
• Identity verification documents (copies of IC, passport, utility bills) for the KYC process
• Selfie photo for facial verification for certain security requirements

B. Information collected automatically:

• IP address and estimated geographic location
• Device type, operating system and web browser version
• Game session data including date, time, wagering amounts, and outcomes
• Deposit and withdrawal transaction history
• Interaction patterns with the platform and features used
• Cookie and similar tracking technology data

Data Type	Purpose of Collection	Retention Period
Identity Data (Name, IC)	Identity verification & KYC	5 years after account closure
Contact Data (Email, Phone)	Communication & support	Throughout the active account period
Financial Data (Bank, e-Wallet)	Transaction processing	7 years (tax requirement)
Game Session Data	Game records & audit	3 years
Technical Data (IP, Device)	Security & fraud detection	2 years

3. How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. coin88 uses your personal data for the following purposes:

• Account management: Create, verify and maintain your player account, including the KYC process and age verification.
• Transaction processing: Process deposits, withdrawals and bonus payments efficiently and securely via your preferred payment method.
• Service provision: Enables you to access all coin88 platform games and features smoothly and without interruption.
• Customer support: Answer enquiries, resolve complaints and provide technical assistance whenever you need help.
• Security and fraud prevention: Detect and prevent fraudulent activity, money laundering and other security threats.
• Legal compliance: Fulfil legal obligations, including reporting to relevant authorities where required by law.
• Platform improvement: Analyse usage patterns to improve the user experience, platform performance and new game offerings.
• Marketing communications: Send offers, promotions and new product information — only to players who have given their consent to receive them.

4. Information Sharing and Disclosure

Coin88 does not sell or rent player personal information to any third party. However, there are limited situations where we need to share your information with certain parties to keep the platform running smoothly:

• Payment service providers: FPX operators, Touch 'n Go eWallet, GrabPay and banks that process your deposits and withdrawals require the necessary transaction information.
• Third-party game providers: Game software providers partnered with coin88 may receive the minimum game session data required to deliver their games.
• KYC and identity verification providers: The third-party identity verification platform we use to process your KYC documents securely and automatically.
• Legal authority: When required by a court order, regulatory directive, or legitimate legal obligation, we will disclose the necessary information.
• Professional advisors: Lawyers, accountants and auditors bound by strict professional confidentiality obligations.

All third parties that receive coin88 player data are bound by strict confidentiality agreements and are required to handle that information to security standards at least equivalent to those of coin88 itself.

5. Cookies and Tracking Technologies

Coin88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help the platform remember your preferences and settings.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as Login verification and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect information about how you use the platform — pages visited, time spent and any errors encountered — to help us improve our services.
• Functional cookies: Allows the platform to remember your preferences such as language, display currency and personal account settings.
• Analytics cookies: Helps us understand platform traffic in aggregate, anonymised form for continuous improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect your experience on the coin88 platform.

6. Data Security and Protection Measures

Player data security is coin88's highest technical priority. We implement multiple layers of protection to ensure your information remains safe at all times:

• 256-bit SSL encryption for all data transmitted between your browser and coin88's servers
• Encryption at rest for all personal data stored in our databases
• Strict role-based access control — only staff who genuinely require it to carry out their duties are permitted to access player data
• Continuous security monitoring 24 hours a day, 7 days a week by our cybersecurity team
• Regular independent security audits to identify and address any vulnerabilities
• A comprehensive incident response plan to address any data breaches swiftly and effectively
• Two-factor authentication (2FA) available for all player accounts as an additional layer of security

7. Data Retention Period and Deletion

Coin88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Once the relevant retention period expires, your data will be securely deleted or anonymised.

In general, we follow these data retention guidelines:

• Identity and KYC data: retained for 5 years after account closure to meet anti-money laundering requirements
• Financial transaction records: retained for 7 years in accordance with Malaysia's tax legislation requirements
• Game session records: retained for 3 years for audit and dispute resolution purposes
• Customer support communication data: retained for 2 years after the case is resolved
• Technical data and system logs: retained for 2 years for security purposes

If you close your coin88 account, your personal data will be anonymised within 30 days, except for data that must be retained longer in accordance with the legal obligations stated above.

8. Your Rights as a Player

As a coin88 player, you have certain rights regarding your personal information that we fully respect and support. Here are the rights you hold:

To exercise any of the above rights, please contact our privacy team via Live Chat or email at [email protected]. We will process your request within 30 calendar days of receipt.

9. Cross-Border Data Transfers

In the course of platform operations, your personal information may be transferred to and stored on servers located outside Malaysia. This may occur when we use cloud service providers or third-party game providers operating from other locations.

In all cases of cross-border data transfers, coin88 ensures that:

• Transfers are made only to countries or entities that provide a level of data protection equivalent to or higher than Malaysia's
• Comprehensive data processing agreements have been signed with all overseas data recipients
• Appropriate technical and organisational measures are implemented to protect data during transfer and thereafter

10. Changes to This Privacy Policy

Coin88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform service improvements. Whenever a significant change occurs, we will notify you via:

• In-platform notifications when you log in to your account
• Email to the address registered on your account
• Update of the "Last Updated" date displayed at the top of this page

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Your continued use of the coin88 platform after any changes take effect constitutes your acceptance of the latest version of this Privacy Policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist. You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week directly through the coin88 platform
• Email: [email protected] — we aim to respond within 24 hours on business days

For more formal complaints regarding personal data protection, you also have the right to submit a complaint to the Department of Personal Data Protection Malaysia (JPDP), the responsible regulatory body under the Personal Data Protection Act 2010.